How To Be a Good Listener

Maintain eye contact while the person is speaking.

Don’t cross your arms – make sure your body language is open and welcoming. Likewise, observing their body language can give you clues to what they actually mean.

Summarize what they’ve been saying after a natural break in the conversation. This will let them know you heard them and give them a chance to correct any misunderstandings.

Focus on the other person and what they’re saying. Try to refrain from telling stories of your own. If you do, be brief and bring the attention back to them.

Empathize with them and try to see things from their point of view. If that is difficult, at least show respect and don’t be judgmental. Arguing may leave them feeling misunderstood and frustrated.

Let them know you are grateful they came to you and opened up about their issue. Saying something as simple as “thank you” can make someone’s day.