How to Be a Good Listener

Communication is a two-way street that will quickly become a dead end if no one is actually listening.

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Up next in How to Improve Your Communication Skills (68 videos)

Whether you're dealing with friends, family, a lover, or co-workers, you'll benefit from the communication skills taught in this Howcast video series. Among the advice included: how to tell someone off; how to deliver an ultimatum; how to complain; how to solve creative differences; how to give a compliment; how to take criticism; how to apologize; how to read social cues; how to learn to say no; and much more.

 
 

You Will Need

  • Patience
  • Eye contact
  • Focus
  • Empathy
  • Gratitude

Steps

  1. Step 1

    Ask and then listen

    Ask a question and then quietly and patiently listen to the entire response. Don’t give your opinion unless asked. Stay focused and avoid rehearsing a response in your head – people can sense that.

  2. Step 2

    Maintain eye contact

    Maintain eye contact while the person is speaking.

  3. Don’t stare, which might make someone uncomfortable, but do look interested.

  4. Step 3

    Pay attention to body language

    Don’t cross your arms – make sure your body language is open and welcoming. Likewise, observing their body language can give you clues to what they actually mean.

  5. Step 4

    Summarize

    Summarize what they’ve been saying after a natural break in the conversation. This will let them know you heard them and give them a chance to correct any misunderstandings.

  6. If you really don’t understand what they’re saying, tell them. Faking it won’t do anyone any good.

  7. Step 5

    Focus

    Focus on the other person and what they’re saying. Try to refrain from telling stories of your own. If you do, be brief and bring the attention back to them.

  8. Step 6

    Empathize

    Empathize with them and try to see things from their point of view. If that is difficult, at least show respect and don’t be judgmental. Arguing may leave them feeling misunderstood and frustrated.

  9. Ask pertinent questions if you sense they want feedback or are having difficulty articulating their thoughts.

  10. Step 7

    Be grateful

    Let them know you are grateful they came to you and opened up about their issue. Saying something as simple as 'thank you' can make someone’s day.

  11. Study shows that doodling while learning helps you listen better than those who didn't doodle.

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