Up next in How to Improve Your Communication Skills (68 videos)
Whether you're dealing with friends, family, a lover, or co-workers, you'll benefit from the communication skills taught in this Howcast video series. Among the advice included: how to tell someone off; how to deliver an ultimatum; how to complain; how to solve creative differences; how to give a compliment; how to take criticism; how to apologize; how to read social cues; how to learn to say no; and much more.
You Will Need
- Eye contact
Ask and then listen
Ask a question and then quietly and patiently listen to the entire response. Don’t give your opinion unless asked. Stay focused and avoid rehearsing a response in your head – people can sense that.
Maintain eye contact
Maintain eye contact while the person is speaking.
Pay attention to body language
Don’t cross your arms – make sure your body language is open and welcoming. Likewise, observing their body language can give you clues to what they actually mean.
Summarize what they’ve been saying after a natural break in the conversation. This will let them know you heard them and give them a chance to correct any misunderstandings.
Focus on the other person and what they’re saying. Try to refrain from telling stories of your own. If you do, be brief and bring the attention back to them.
Empathize with them and try to see things from their point of view. If that is difficult, at least show respect and don’t be judgmental. Arguing may leave them feeling misunderstood and frustrated.
Let them know you are grateful they came to you and opened up about their issue. Saying something as simple as 'thank you' can make someone’s day.