Learn how to improve your communication skills and get more of what you want by following these steps.
You will need
- Clear speaking
- Key phrases
- Vocal skills
- Eye contact
- Hand gestures
- Listening skills
- Large vocabulary
- Open-ended questions
- Memory (optional)
- Anger management (optional)
Step 1 Enunciate clearly Enunciate clearly and speak slowly enough to be understood. Get it right the first time.
Step 2 Listen actively Listen actively, reinforcing their message with statements such as, “Yes, I see.” Restate their points with instant feedback like, “What I hear you saying is…” so they know they have been heard.
Step 3 Animate your conversations Animate your conversations by avoiding a monotone — modulate your pitch. Deepen your voice by speaking from your diaphragm.
Step 4 Establish eye contact Establish eye contact, or you risk being perceived as insecure and incompetent. Use hand gestures to emphasize points.
Remembering names is a sign of respect.
Step 5 Expand your vocabulary Study and use an ever-expanding vocabulary to gain attention and respect for what you have to say.
Step 6 Use open-ended questions Use open-ended questions starting with “what,” “where,” “why,” and “when” to ensure a balanced give and take.
Manage your anger or you will undermine trust.
Step 7 Show empathy Remain positive and show empathy. Refrain from making assumptions about others or weighing the conversation down with antagonism.
Did You Know:
Patients of doctors trained in communication are more likely to follow prescribed treatment.