2484 39 Business & Finance Management & Business Skills Business Etiquette true Thu, 13 Mar 2008 07:32:02 -0700 /system/videos/6/84/24/2484.flv business, career, communicate, communication, company, conduct, DIY, Do It Yourself, e-mail, email, Essential Skills, etiquette, good, Instructional, job, Learn to, mail, office, phone, proper, talk, talking, Tips, tutorial, work, write How To Practice Good Phone and E-mail Etiquette At Work http://www.howcast.com/videos/2484-How-To-Practice-Good-Phone-and-Email-Etiquette-At-Work http://www.howcast.com/videos/2484-How-To-Practice-Good-Phone-and-Email-Etiquette-At-Work/edit approved 140 640 480 <object width="425" height="352" classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" id="howcastplayer"><param name="movie" value="http://www.howcast.com/flash/howcast_player.swf?file=2484"></param><param name="allowFullScreen" value="true"></param><param name="allowScriptAccess" value="always"></param><embed src="http://www.howcast.com/flash/howcast_player.swf?file=2484" type="application/x-shockwave-flash" width="425" height="352" allowFullScreen="true" allowScriptAccess="always" ></embed></object> 24 KHall http://img.howcast.com/system/thumbnails/2484/ppn_hall_email_phone_etiquette_sd_xxlarge_maintained_aspect.jpg 5599 false false false 26058 1 25 Step http://img.howcast.com/system/thumbnails/2484/25.jpg Remember you're at work First and foremost, remember you’re at work. Now is not the time to call or email your long lost frat brothers, ex-girlfriends, or bookie.

]]> 26059 2 36 Step http://img.howcast.com/system/thumbnails/2484/36.jpg Don't use speakerphone Don’;t use your speakerphone unless it’s completely necessary. Otherwise, it’s just obnoxious.

]]> 26060 3 43 Tip Remember: background noise can be heard when you’re on a conference call from home—and that includes toast popping, kettles whistling, and toilets flushing.

]]> 26061 4 54 Step http://img.howcast.com/system/thumbnails/2484/54.jpg Keep voice mail short When leaving a voice mail, keep it short—you are not auditioning for Hamlet. Just provide the essentials: your name, your number, and a BRIEF reason for calling.

]]> 26062 5 67 Tip Have your message ready before you call. Nothing is more annoying than listening to someone stammer while they try to formulate a coherent thought. And remember to enunciate so the person doesn’t have to replay your message 25 times.

]]> 26063 6 82 Step http://img.howcast.com/system/thumbnails/2484/82.jpg Include simple subject line Always include a simple, straightforward description in your email subject line so its recipient can quickly assess if it’s important, and easily relocate it later.

]]> 26064 7 92 Step http://img.howcast.com/system/thumbnails/2484/92.jpg Be careful with email Remember that an email doesn’t convey a context the way your gestures, expressions, and tone of voice would. What you write in a playful way may come across as harsh or insulting to your reader.

]]> 26065 8 105 Tip Always spell-check your email before hitting ‘send’; It’s easy, and may just save you a lot of embarrassment.

]]> 26066 9 114 Step http://img.howcast.com/system/thumbnails/2484/114.jpg Include explanation when forwarding Forwarding an email to a co-worker? Always include a brief explanation so they’re not left to ponder what you may want from them. If you’re totally swamped, at least include “FYI”

]]> 26067 10 128 Fact Eighty-two percent of what you communicate on the phone is non-verbal—in other words, what you say is far less important than how you say it.

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