Up next in How to Improve Your Communication Skills (68 videos)
Whether you're dealing with friends, family, a lover, or co-workers, you'll benefit from the communication skills taught in this Howcast video series. Among the advice included: how to tell someone off; how to deliver an ultimatum; how to complain; how to solve creative differences; how to give a compliment; how to take criticism; how to apologize; how to read social cues; how to learn to say no; and much more.
You Will Need
- Defusing techniques
- A willingness to walk away
Understand people who like to argue
Understand that argumentative people, especially if they tend to become aggressive, have a deep-rooted personal problem. They like to argue, and they like to win – period.
Be aware and engage defusing techniques
Recognize that the person who started to argue with you may be this kind of person. Begin to employ defusing techniques.
Don't engage in an argument with them
Don't get drawn into an argument or, if already drawn in, try to win it. You won't – at least not without causing the argument to escalate and possibly turn nasty.
Listen to them
Listen to what the person has to say and don't cut them off, which will only anger them.
Show that you are listening and respect their view
Use words that show you respect their views and repeat their main points to show that you are listening.
Use self-control and stay focused on the issues
Use self-control and stay focused on the issues being discussed. Don't let the person turn the discussion back into a no-win argument.
If this person is determined to argue, say something neutral, like, "I'll have to give this more thought," and walk away.