268845 1485 Technology Computer Hardware General Computer Hardware true Wed, 21 Oct 2009 15:32:40 -0700 troubleshooting,computer,issues,problems,diagnosing,repairing,fixing,working,errors,messages How To Troubleshoot a Computer http://www.howcast.com/videos/268845-How-To-Troubleshoot-a-Computer http://www.howcast.com/videos/268845-How-To-Troubleshoot-a-Computer/edit approved 0 Susan_Ruckdeschel http://img.howcast.com/images/icons/howto-xxlarge.png 33 101371 1 0 Step Shut down your computer If your computer freezes, turn off the power. Software and hardware problems can sometimes correct themselves automatically once you power down the computer.

]]> 101372 2 0 Tip Write down any error messages that pop up – this is important information to communicate to technical support, or to look up in the computer manual.

]]> 101373 3 0 Step Disconnect all external devices Disconnect all external devices including printers, external memory, and zip disks before restarting.

]]> 101374 4 0 Step Listen for unusual sounds and lights Listen for unusual sounds from the hard drive such as loud fans or monitor humming, and watch for blinking lights.

]]> 101375 5 0 Step Check the cables on the back of your computer Check the cables on the back of your computer to be sure the keyboard and mouse are completely plugged in. Try unplugging and re-plugging each of them.

]]> 101376 6 0 Tip Run Scandisk on your PC and defragment regularly –Use a defragmenting, or optimization, utility for a Mac.

]]> 101377 7 0 Step Start Windows in safe mode Start Windows in safe mode by hitting the F8 key at start-up. If using a Mac, hold down the shift key as soon as you hear the startup tone, and release when you see the Apple icon and progress indicator, or spinning gear.

]]> 101378 8 0 Step Start using the start-up disk If restarting fails, start the computer from the start-up disk that it came with.

]]> 101379 9 0 Step Uninstall or remove any newly installed software or hardware Uninstall or remove any newly installed software or hardware. Reboot, and try installing it again.

]]> 101380 10 0 Fact Positions involving network and administrative technical support are growing faster than other jobs on average.

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