Up next in How to Improve Your Communication Skills (68 videos)
Whether you're dealing with friends, family, a lover, or co-workers, you'll benefit from the communication skills taught in this Howcast video series. Among the advice included: how to tell someone off; how to deliver an ultimatum; how to complain; how to solve creative differences; how to give a compliment; how to take criticism; how to apologize; how to read social cues; how to learn to say no; and much more.
You Will Need
- Nonjudgmental ear
- Proper questions
- Personal experience
- Carefully chosen words
Let them vent
Listen with a nonjudgmental ear -- let the other person vent. Allow them to simply think out loud and air their feelings. But listen closely to what they're saying. Nod your head to let them know they're being heard.
Ask questions about what they're saying or describing. That way you'll get a better understanding of the issue at hand and what's distressing them.
Use your own experiences
Offer your own experience to give insight into the topic at hand and avoid going off on a tangent, which could lead to diverging opinions and hurt feelings.
Choose your words carefully
Choose your words carefully when giving unsolicited advice. Others may not agree with what you're saying, but it's easier to accept when presented in a neutral manner and friendly tone.
Be empathetic. Imagine yourself in the other person's shoes, and try not to judge them, especially if they don't heed your advice. Remember, there are many solutions to a problem.