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How to Improve Your Communication Skills

Learn how to improve your communication skills and get more of what you want by following these steps.

Instructions

  • Step 1: Enunciate clearly Enunciate clearly and speak slowly enough to be understood. Get it right the first time.
  • Step 2: Listen actively Listen actively, reinforcing their message with statements such as, "Yes, I see." Restate their points with instant feedback like, "What I hear you saying is..." so they know they have been heard.
  • Step 3: Animate your conversations Animate your conversations by avoiding a monotone -- modulate your pitch. Deepen your voice by speaking from your diaphragm.
  • Step 4: Establish eye contact Establish eye contact, or you risk being perceived as insecure and incompetent. Use hand gestures to emphasize points.
  • TIP: Remembering names is a sign of respect.
  • Step 5: Expand your vocabulary Study and use an ever-expanding vocabulary to gain attention and respect for what you have to say.
  • Step 6: Use open-ended questions Use open-ended questions starting with "what," "where," "why," and "when" to ensure a balanced give and take.
  • TIP: Manage your anger or you will undermine trust.
  • Step 7: Show empathy Remain positive and show empathy. Refrain from making assumptions about others or weighing the conversation down with antagonism.
  • FACT: Patients of doctors trained in communication are more likely to follow prescribed treatment.

You Will Need

  • Clear speaking
  • Key phrases
  • Vocal skills
  • Eye contact
  • Hand gestures
  • Listening skills
  • Large vocabulary
  • Open-ended questions
  • Empathy
  • Memory (optional)
  • Anger management (optional)

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