Learn how to improve your communication skills and get more of what you want by following these steps.
Step 1: Enunciate clearly Enunciate clearly and speak slowly enough to be understood. Get it right the first time.
Step 2: Listen actively Listen actively, reinforcing their message with statements such as, "Yes, I see." Restate their points with instant feedback like, "What I hear you saying is..." so they know they have been heard.
Step 3: Animate your conversations Animate your conversations by avoiding a monotone -- modulate your pitch. Deepen your voice by speaking from your diaphragm.
Step 4: Establish eye contact Establish eye contact, or you risk being perceived as insecure and incompetent. Use hand gestures to emphasize points.
TIP: Remembering names is a sign of respect.
Step 5: Expand your vocabulary Study and use an ever-expanding vocabulary to gain attention and respect for what you have to say.
Step 6: Use open-ended questions Use open-ended questions starting with "what," "where," "why," and "when" to ensure a balanced give and take.
TIP: Manage your anger or you will undermine trust.
Step 7: Show empathy Remain positive and show empathy. Refrain from making assumptions about others or weighing the conversation down with antagonism.
FACT: Patients of doctors trained in communication are more likely to follow prescribed treatment.