- Step 1: Rehearse the bad news Practice saying the bad news and focus on words or phrases to use and ones to avoid.
- Step 2: Meet in private Meet somewhere private where you can talk quietly without interruption, such as a bedroom, bathroom, or windowless office.
- TIP: Bring a friend or family member along for comfort if you do not know the person you are talking to very well.
- Step 3: Find out what they know Find out what the person knows to avoid repeating information and prolonging an uncomfortable situation.
- Step 4: Get to the point Get right to the point and don't ramble or make small talk. This delays the inevitable and can increase tension.
- TIP: Be as clear as possible when delivering bad news. Avoid using metaphors or euphemisms.
- Step 5: Comfort the person Comfort the person with a touch when appropriate, but be aware of social or cultural conventions that may make the situation worse.
- Step 6: Answer questions Make time to answer questions and allow the person to grieve if necessary. Offer a tissue.
- FACT: Positive thinking can lower stress, increase a person's life span, boost their immune system, and reduce their risk of a heart attack.
You Will Need
- A private location
- A friend of family member (optional)